Day One Software
Mark Layzelle
Day One Software
Mark is a transformation expert with a sharp eye for eliminating inefficiencies and creating real business value. With over 15 years at GE Capital, he built deep expertise in LEAN Six Sigma, strategy, operational excellence, and business transformation—skills he later applied through his own consultancy, advising some of Australia’s largest organisations. His passion for solving complex problems across industries eventually led him to co-found DAY ONE with long-time colleague James Keaney.
Mark’s focus lies in helping service-based businesses—especially small and mid-sized organisations—navigate operational challenges that software alone can’t fix. He believes real improvement comes from understanding the full end-to-end process and the hidden costs of inefficiency. His approach blends practical strategy with a modern view on LEAN thinking, setting DAY ONE apart in a crowded tech space.
https://dayone.software/
Dutton Park, Queensland
About DAY ONE
DAY ONE Software is an Australian company founded in 2023, built to help professional services firms simplify and streamline their operations. Their platform brings together CRM, workflow automation, LEAN methodology, and AI-powered insights to improve how businesses manage everything from lead generation to invoicing. With the ability to automate up to 70% of admin-heavy tasks, DAY ONE empowers teams to focus on high-value work while giving leadership clear, real-time operational visibility.
Co-founded by Mark Layzelle and James Keaney, DAY ONE was born from years of hands-on experience in transformation strategy. They saw that many service-based businesses were bogged down by disconnected systems and inefficient processes. DAY ONE solves this by offering a highly configurable, end-to-end platform that adapts to each business’s needs and encourages continuous improvement. With offices in Brisbane and Melbourne, the team is committed to helping clients grow with clarity and confidence from day one.
Why Software Alone Won’t Fix Your Business: Mark Layzelle on LEAN, AI, and Operational Excellence
What happens in this episode?
Why Software Alone Won’t Fix Your Business. Join The Tech Panel as we dive deep with Mark Layzelle, co-founder of Day One Software, a transformation strategy expert with over 15 years at GE Capital mastering LEAN Six Sigma, operational excellence, and business transformation leadership.
In this must-watch episode, Mark reveals why small and medium-sized service businesses struggle with inefficiencies, the hidden costs of bad processes, and how Day One Software is revolutionizing professional services with AI-powered automation.
Curious about the biggest misconceptions in business transformation? Wondering how LEAN Six Sigma applies to today’s services industry? Want to know the real difference between “true automation” and just slapping software on a problem? The Tech Panel and Mark dive into this to bring you all the answers.
From horror stories of inefficiency costing millions to practical advice for optimizing operations, this episode is packed with insights for business leaders, tech enthusiasts, and anyone curious about the intersection of LEAN methodology, AI, and software innovation. Don’t miss Mark’s top software recommendation (beyond AI) for start-ups and his secrets to turning a consultancy into a game-changing product.